GoldShipUSA Refund, Resend & Returns Policy

Effective Date: 15/03/2024

At GoldShipUSA, we are committed to delivering excellent customer service and satisfaction. Please review the following Refund, Resend, and Returns Policy for how we handle your orders.

⚠️ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

✅ What Qualifies for Refund, Resend, or Return

We will process a refund, resend, or return in the following cases:

1. Order Delays

Orders lacking tracking information or pending for over 60 days after departure may qualify.

Timelines by region:

  • USA: 45 days after departure

  • Brazil: 110 days after departure (due to customs delays)

  • Other Methods: 100 days depending on the shipping line

📌 Orders may be delayed due to local collection requirements or address issues. Please check with your local post office if needed.

2. Orders Not Received

  • If tracking shows “delivered,” no refund/resend will be issued.

  • If the customer did not receive the order, a non-delivery certificate from the local post office is required.

⚠️ Tracking alerts (e.g., wrong address, customs issues, or unclaimed deliveries) must be investigated with the local post office.

3. Damaged Products

  • Full refund or replacement for severely damaged items.

  • Partial refund or replacement for minor damage (e.g., small scratches or wrinkles).

📌 No refunds for damaged packaging due to international transit.
📅 Claims for electronics must be made within 30 days of delivery.

4. Incorrect or Missing Products

  • Full refund or replacement for wrong items.

  • Refund or resend for wrong sizes/colors that affect usability.

  • Partial refund/resend for missing, non-essential parts; full resend if essential parts are missing.

📸 For size issues, please include a photo with accurate measurements to expedite processing.

5. Order Cancellations

  • Full refund if canceled before processing/shipping.

  • No cancellations for customized or pre-order items after payment.

🔍 How to Submit a Dispute

To help resolve issues efficiently, please provide:

  • Photos/videos of damaged products

  • Screenshots of customer complaints (with name, date, and content)

  • Product return if requested

⚠️ Important Notes & Exceptions

1. Dispute Deadlines

Disputes must be submitted within 7 days of delivery or expected delivery date.

2. Force Majeure

We are not liable for delays or losses caused by:

  • Natural disasters

  • Epidemics or pandemics

  • Customs delays

  • War, strikes, or political unrest

3. Shipping Method Restrictions

We cannot accept disputes for orders shipped via non-trackable methods.

4. Delivery Location Restrictions

Disputes may not be processed for undelivered orders shipped to restricted regions with known delivery issues.

🌍 Destination Limits

Due to limited logistics and international transport restrictions, GoldShipUSA cannot process disputes for orders shipped to certain countries or regions. Please click here to view full list or contact us for current delivery availability.

🔁 Returns

  • Returns must be authorized by our team in advance.

  • Unauthorized returns will not be processed or refunded.

  • Return window: 30 days from order receipt.

  • We recommend against returns due to high international shipping costs and potential damage/loss.

🛠️ Service-Based Products

  • Services (e.g., photography, custom packaging) are non-refundable once fulfilled.

  • Disputes for poor quality will not be accepted unless the service underwent formal quality inspection.

❌ Unacceptable Disputes

We do not accept disputes based on:

  • Change of mind

  • Subjective dissatisfaction (“item doesn’t look as expected”)

  • Force majeure-related delays

  • Incorrect address provided by customer

  • Disputes filed after order marked as “closed”

  • Lost packages from unauthorized returns or non-compliance with customs

📩 Need Help?

Unsure if your order qualifies for a refund or resend?
Please contact our customer service team at support@goldshipusa.com before opening a dispute.

We’re here to make your shopping experience with GoldShipUSA as smooth and stress-free as possible.